Wednesday, September 1, 2021

Data-Driven Decision Making in Public Sector Namibia



 

 

If the Data-Driven Decision-Making approach improves public service delivery, optimises resource planning and allocation, encourages citizen participation, and drives productivity, it is a tangible asset for development planning and implementation. Therefore, such an approach should be embraced by all executives, senior managers and managers in decision making positions in any institution and country. It is contended that "data-driven decisions are better decisions. The notion of willingness to use data-driven decisions during development planning, policy and decision making have been noticed in Namibia in recent years because data producers have realised that hence statistical data is now enjoying high profile than before. Big data brings opportunities for turning “digital trace' into real-time statistics' practical during strategic decision making at all levels.

 

In summary, big data is data that is produced independently of any data collection effort such as surveys- it is often data that is available as a by-product of user-interaction with digital devices, such as mobile phone call records, social media posts Twitter, Facebook, and online search records (for example, search statistics, such as available through Google Trends). This type of data is sometimes referred to as 'organic data' since they are not produced for statistical purposes and emerge independent of data collection efforts such as surveys, referred to as 'designed data'. However, such emerging data sources can be mined and analysed to monitor human and societal behaviour in near-real-time and potentially turned into statistics. Some scholars take big data to mean too large datasets for traditional data-processing systems, requiring new technologies. It is clear that existing data is underutilised and that a data-driven decision-making approach might not even be applied in the public sector to inform national and regional developmental decisions. It is also supported by the mini survey results that revealed that 70 per cent of the respondents come from Civic organisations that consist of government ministries. Some of the approaches used to guide and facilitate the decision-making process include a framework known as Data-Driven Decision Making (DDDM). Hence"DDDM is the practice of basing decisions on the analysis of data rather than purely on intuition. The DDDM approach improves public service delivery, optimises resource planning and allocation, encourages citizen participation, and drives productivity. The literature revealed that, often, institutions have the data they need to tackle business problems and make informed decisions. However, sometimes managers and decision-makers do not know how to utilise such data to make critical decisions  Provost. & Fawcett., (2013) pointed out that companies in almost every industry are focused on exploiting data for competitive advantage due to the vast amounts of data now available. 100% of the participants stated that institutions need data to make decisions for development planning purposes in line with Vision 2030, NDPs, HPP, MDGs and SDGs. Data aided decision making occurs when as categorised by their level of DDD adoption, are data-aided decisions. Algorithm’s decision trees are among the widespread tactics in supervised learning. Decision trees dexterity is ones of the fundamental applied research spheres in data mining. Genetic algorithms employ an excellent dexterity motivated by natural evolution. Appropriate algorithms for genetic counselling, testing, and proactive intervention have been crafted for families with underdeveloped or clusters of breast, colon, and ovarian cancer but should be pursued in collaboration with renowned genetics clinics. Genetic algorithms are dependable tactics. They are reliable methods of attaining restricted data on ideal predicaments against quoted tactics. Genetic algorithms epitomise remedies to predicaments as a genome or chromosomes. It then moots a populace of feasible remedies and soothes genetic operators such as mutation and cross-over to emerge the robustness test solutions (Abello, Bellatreche, & Benatallah, 2012).

Theories of DDDM

 

Many areas of human knowledge have extensively researched decision-making theories. A decision is a response to a situation and comprehends judgment, expectations, and evaluation. A brief literature analysis shows a relationship between culture and decision-making as many organisations use a cultural-ethical decision-making model.  Decision and behaviour could be the main elements of decision-making phenomena, which involve thinking and reacting to external world stimuli (Oliveira, 2007). The organisations have faced increasing new challenges in the 21st century; managerial leaders may need to follow decision-making processes that ingrain sustainable development concepts in strategic and operational planning, demanding the adoption of an adaptive decision-making model. New emerging theories of decision making have been somewhat eclectic, as they demand a multidisciplinary approach hence the importance to understand the intricacies of decision making. Data-Driven Decision-making theories are about making data-driven decisions. Decision-making theories are not unified, and therefore there are plethoric ways in which research has been understood and described. As a result, decision theory is concerned with goal-directed behaviour in the availability of choice. This discourse will unravel the different data-driven decision-making theories such as 1) Optimal Decision-Making Tree Algorithms theories 2) Non-sequential Decision-Making Theories 3) Stochastic Sequential Decision-Making theories.

 

Optimal Decision-Making Tree Algorithms theory

 

 

Decision trees inducers are algorithms that robotically build decision trees from a given data set. Archetypically, the aim is to find an optimal decision tree by reducing the generalisation error. Induction of an ideal decision tree from a given data is a various and arduous task. Optimal decision tree algorithms are feasible for predicaments. Heuristic methods are needed for remedying predicaments (Rokach & Maimom, 2015). Managers employ forecasting at the workplace; they predict who will be helpful when they predict the economy. To make these multiple forecasting decisions, companies should use algorithms. Algorithms are profusely literary; for example, when articles are shared in the newspaper, they predict where they will be shared in social media (Luca, Kleinberg, & Mullanaination, 2018).  Algorithm’s decision trees are among the widespread tactics in supervised learning. Decision trees dexterity is ones of the fundamental applied research spheres in data mining. Genetic algorithms employ an excellent dexterity motivated by natural evolution. Appropriate algorithms for genetic counselling, testing, and proactive intervention have been crafted for families with underdeveloped or clusters of breast, colon, and ovarian cancer but should be pursued in collaboration with renowned genetics clinics. Genetic algorithms are dependable tactics. They are reliable methods of attaining restricted data on ideal predicaments against quoted tactics. Genetic algorithms epitomise remedies to predicaments as a genome or chromosomes. It then moots a populace of feasible remedies and soothes genetic operators such as mutation and cross-over to emerge the robustness test solutions (Abello, Bellatreche, & Benatallah, 2012). Treatment algorithms need to be incessantly updated reckoning emerging data (Mushlin & Greene, 2010)

 Stochastic Sequential Decision-Making Theories.

 

 Dewey (1978) propounded the sequential model of decision making, which enhanced the great philosopher Condorcet (1743-1794) three stages model. The five stages were: 1) Identify and delineate the problem 2) Analyse the problem and establish criteria 3) Produce creative alternative solutions 4) Assess the options and choose the best solution 5) Implement selected alternative 6) Evaluate the solution. Stochastic sequential decision-making predicaments encapsulate a configuration that emanates under stochastic uncertainty because of a decision-maker's actions in the phases. A stochastic process is a random process sprouting with time (Ambazhagan, 2019). Markov Decision-making process is a uniform frame of reference for unpacking stochastic sequential decision-making predicaments (Lakshmanan, 2018) . The practical application for the ideal algorithm for Markov Decision Making is restricted due to rapid growth in the statistical needs with the constructs of interests, a predicament known as a curse of dimensionality. In many instances, the corporate may generate higher profits and permit the customisation of products. In plethoric situations, the corporate may generate higher revenue by preserving its production time for future orders with excellent margins by not allowing an arrival order with lower profit margins. Production time of the corporate is consequently a scarce resource. In this situation, a vital control for elevating the corporate revenue is to dynamically not accept orders with unfavourable levels. The appropriate levels of the order may encapsulate its processing envisioning orders with specific terms which the corporate can accept or reject.

  Non -Sequential Decision-Making Theories.


Non -sequential decision-making theories are unprogrammed decisions when dealing with non-routine predicaments that are unique and that generally require fast remedies (Ferreira, Erasmus, & D, 2016). Minterberg, Raisinghand and Rearet (1976) have suggested one of the most triggering non-sequential decision models. They recognised labels such as identification, development, and selection. Simon deployed the lexis intelligence in decision recognition, where predicaments and opportunities are named when the decision-maker attains a stream of vague and mostly verbal data. The second is a diagnosis where usual information channels are tapped, and unusual ones are opened to clarify and delineate the challenges. The development phase serves to delineate and intricate the alternatives. The desideratum of the search humdrum is to search ready-made remedies, while that of the design routine is to craft new remedies or alter ready-made remedies. The choosing options have three routines: screen routine, evaluation option, and the approval stage (Mushlin & Greene, 2010). The corporate operations in the lowest ebb of the corporate fall under the administration of a middle level where routine, programmed decision-making occurs. At the strategic level, we have a long-range policy that is worked out based on the unprogrammed decision-making process (Ferreira, Erasmus, & D, 2016).

 Data-Driven Decision Adoption Theory

 

Tacit decision making

Some enterprise theories are incumbent upon intuition- and pragmatism -based decision making to be efficacious, regardless of a corporate's intentions to initiate a more data-driven tactic. The required data and information are regularly "stored" uniquely in humans' brains, muscle memory or subconscious cognitive, and are thus multifarious to quantify, codify, or even delineate and share. In other ensamples, tacit decisions encapsulate creativity or an enormous number of input determinants that would require colossal computational power to augment. This is where humans beat computers by deploying their instinct, which "stores" millions of years of juxtaposed situations (Weigert, 2017).

 

Data Aided Decision Making

 

These decisions are enormously incumbent upon profound and prolific generated through data but critically depend on a human input determinant. Empiricism for this taxonomy can be propounded from Brynjolfsson and McElheran's rubric of the U.S. census bureau data on manufacturing (2016b). The rationale to encapsulate human input in the decision-making process are differentiated. In some ensamples, adding tacit human capital to decisions can be of value to their results as an ensample embracing customer interaction in the store level repurchasing process of 7/11 in Japan, in others, a human ecosystem there is needed to mitigate a potentially outsized risk (Weigert, 2017)

 

Local

 

The first level for a corporate is regularly to execute pioneering data-driven projects to assess the impact and return on investment. If the results are satisfactory, the triumphant project is regularly institutionalised, and eventually, DDD gets embraced on an isolated, functional level. Recurrently, pioneering projects are within the arena of marketing since the influence and effect of marketing collaborations can supposedly easily be scrutinised as a standalone project. Particularly within marketing, there has been significant ontogenesis in the automated and standardised deployment of analytics and data, e.g., for a multifarious personalisation of communication and pricing. An overview of this, however, the level of centralisation in local DDD espousal is still relatively moderate.

 

Data-driven Decision Making -Corporate Wide

 

 One of the strategic ways DDD moots value in a corporate is through the facilitation of cross-functional collaboration. At the same time, plethoric concrete evaluations of collaborative value creation are even more efficacious when they are accompanied by efforts to centralise some of the decision makings and standardise best customs.

 

 


 


Source Wiegert (2017)

 

Conceptual Framework

Independent Variables




 Source Author (2021)

Evidence-based DDDM

 

Scott (2020) asserts that evidence-based policymaking is the deployment of sound and translucent data in making public policy decisions' approach affect how decisions are made and who gets to make them.  Evidence-based policymaking in participatory situations means that, wherever feasible, public policy decisions should be reached after an open debate informed by careful and rigorous analysis using robust and transparent data. Making evidence-based policymaking has become more vital in emerging states, given the increasingly mixed methods of policy analysis (Argyrous, 2019). Evidence-based DDDM is the only ideal for making public policy decisions entirely with a democratic political process that is pigeon-holed by transparency and accountability. The significance of fostering quantitative capacity and enhancing evidence-based policymaking will differ among these diverse groups (Shemitt & Vale, 2011).  This discourse tacitly demonstrates that better employment of better quantitative methods leads to better policy and development outcomes. Making the paradigm shift to evidence-based policymaking can be optimum by formulating a Strategy for the Development of Statistics, fully collaborated into national policy processes.

Capacity and Human Skills

 

The literature revealed that, often, institutions have the data they need to tackle business problems and make informed decisions. However, sometimes managers and decision-makers do not know how to utilise such data to make critical decisions  (Provost. & Fawcett., 2013) pointed out that companies in almost every industry are focused on exploiting data for competitive advantage due to the vast amounts of data now available. The volume and variety of data have far outstripped the capacity of manual analysis, and in some cases have exceeded the capacity of conventional database" (p.51). The companies have realised they need to hire data scientists to guide and extract information and knowledge from data to improve decision-making. Scholars have a considerable debate to pin down what data science is since it is intricately intertwined with other important concepts also of growing importance, such as big data and data-driven decision making (DDDM). The consensus was reached that defining the boundaries of data science precisely is not of the utmost importance, but it is critical to understand its relationships to other critical related concepts such as big data and DDDM. The apparent relationship of the two is needed to serve the business community effectively, government and public at large since successful data scientists have drawn from many "traditional" fields of study must view business problems from a data perspective (Provost and Fawcett, 2013).

Application of DDDMs

 

The approach to decision making has been changed in recent years due to the ever-increasing abundance of data, advancement of new technologies and opportunities for data collection, storage, processing, and analysis. The case studies revealed that the companies that adopted the DDDM framework have proven helpful in improving business efficiency and productivity and creating competitiveness. The adoption is rapid but uneven across industries. Two-thirds of U.S. companies have not adopted DDDM, but even those who did, there is still heterogeneity among them given differences in data infrastructure, data literacy and analytic capabilities that have been identified as components of DDDM (Weigert, 2017).  It has been acknowledged that the adoption of the DDDM approach enabled the users of Rolls-Royce's engines to make a broad range of data-driven decisions, thus has improved efficiency and productivity in the design and manufacturing process, which was a competitive advantage for Rolls-Royce. The new wealth of generated data and its use has allowed Roll-Royce's customers to change their decision-making process because critical decisions were structured, standardised, and gradually automated. However, complex, and critical real-in-flight decisions which are highly data-driven were not fully automated due to their consequences on the safety of hundreds of people; hence human judgement remained necessary.

Challenges affecting DDDMs

 

Most companies committed to adopting DDDM have faced an average number of challenges such as handling data, skill gap, trust in DDDM, resources, security, and regulations.  The cloud below shows the different challenges affecting DDDMs.

 

Data Handling and its use to embrace DDDM approach

 

Kiregyera (2015), Namibia falls under data-demand constrained countries as per his twin challenge of data demand and supply quadrants, where quantity and quality of data are improving. However, data are not used for policy or decisions due to lack of information, limited data access due to scattered data in different data producer institutions, doubts about the veracity of available data and lack of knowledge about how to access and effectively use data among data users. Blauer (2015) raised a concern that even at the time of unprecedented digital openness, institutions kept data locked up in proprietary databases or published in cumbersome formats that limit the use of data. Wegner (2013) also pointed out that needed statistical information is seldom readily available in the format, quality and quantity required by decision-makers which becomes a challenge to evidence-based outcomes. It is further pointed out that policymaking decisions suffer due to the lack of clear policy indicators to guide the government in addressing poverty-related issues (Paris-21 Secretariat, 2007).

 Skills gap and abilities to analyse data during the decision making

 

There is a lack of skill gaps such as data literacy and the ability to analyse real-time data among consumers and users of analytics, which is key to driving business performance. Companies are advised to remove all barriers and friction between the users and effective use of analytics; for example, managers are only able to tap the value created through DDDM and make effective decisions if they are affluent with both data and business languages (Marr 2017; Marr 2016; Mandinach 2012; Manyika et al., 2011).  Sophisticated predictive analytics capabilities are needed within institutions to handle data and save costs. Users have a deficiency in executing a profound analysis of data. Universities and corporates are locked into paper-based methods for assessing performance, and this entails that user cannot drill down to unravel the cause-and-effect matrix and come up with a decisive enhancement decision-making process.

Data security and regulations

Data security and regulations become apparent when looking at the divergence in law and regulations regarding the storage and use of third-person data for some geographies (e.g., U.S. and E.U.). This is seen as a significant source of uncertainty, and more convergence can be expected since it is still a very new field of the jurisdiction (Weigert, 2017, p.27). 

 Resources are meagre

Demand is high, and resources are meagre. The demand for decision making information surpasses the time, money and ICT resources present to meet the obligations. When the needed data for decision-making is not delineated due to a lack of resources, data sources cannot be recognised and implemented for user analysis and decision-making needs (Microsoft, 2010). To distribute resources toward a robust portfolio objective is to adopt a holistic, top-down tactic to decision making. The project for data-driven decision making can be ideal, faster, and not expensive. The project can take longer and exert pressure on ICT resources, especially in remote areas such as villages lackingCT infrastructures (Curuksu, 2019).

 Trust in Data-Driven Decision Making

DDDM adopters need to foster trust in data among all internal customers and users of analytics across their organisations, including trust in the actual decision-making capabilities of analytics. Institutions are advised to provide training and display maximum transparency into the use of behavioural data. This approach will ensure useful for DDDM adoption (Weigert, 2017).




Source Mpunwa (2021)

 Decision Support Systems during decision-making activities

 

The process of embracing new opportunities of the data revolution to make wise, better, and effective decisions with data. In all sectors, the decision-making process relies on Decision, Support Systems (DSS), a DSS systems are designed artefacts that have specific functionalities to drive the decision-making process. There are five (5) more specific DSS types: communicationsdriven, datadriven, documentdriven, knowledgedriven, and modeldriven systems. Communications technologies are central to communications driven DSS for supporting decisionmaking. Datadriven DSS provide access to large data stores and analytics to create information. Documentdriven DSS use documents to provide information for decision making. Knowledgedriven DSS are sometimes generically called expert systems or recommender systems. Modeldriven DSS use quantitative models for functionality and have been called modeloriented DSS and computationally oriented DSS. Knowledge management system (KMS) encompasses both document and knowledge driven DSS (Waston, T.J, & Scott, 2018).

 

Food banking is the method of food that would then be dispensed of as waste is improved and allocated to hungry people. Even though the custom of food banking varies somewhat from place to place, the fundamental building blocks of food banking configurations are analogous everywhere. A decision support system (DSS) is crafted to assist Food banks in South Africa to manage their agency database, systematise some of the daily dissemination decisions and simulate apportionment policies (Waston, T.J, & Scott, 2018). When a corporation's long-term vision is to eradicate hunger in a state, one can appreciate that the demand on the corporate always surpasses what they can supply. This compares to enormous pressure on the distribution policies deployed by Food Bank in Namibia and the specific distribution configurations at each of their warehouses, both of which are still being crafted as Food Bank in Namibia evolves to retort to plethoric predicaments that it faces.  Consequently, there is a dire need for decision support in allocation at the Food Bank in Namibia.

Adoption of Data-Driven Decision Making and the factors influencing its adoption 

 

The approach to decision making has been changed in recent years due to the new advanced opportunities on data collection, storage, and processing technologies. As a result, those occupying decision-making positions are using data to make informed decisions and less relying on intuition are considered an old tradition of decision making Brynjolfsson (Brynjolfsson, 2016).

 Challenges on the adoption of DDDM across industries.

 

 Companies that have adopted the DDDM approach have improved business efficiency, productivity, and competitiveness (Weigert, 2017). Weigert (2017) alerted that" while the positive effects of data-driven decision making on a range of business performance metrics have been proven empirically, the adoption of corresponding practices is rapid but uneven across industries" (p.4). It is further revealed that two-thirds of U.S. companies have not adopted DDDM. However, even those who did, there is still heterogeneity among them given differences in data infrastructure, data literacy and analytics capabilities that have been identified as components of DDDM. It has been acknowledged that the adoption of the DDDM approach enabled the users of Rolls-Royce's engines to make a broad range of data-driven decisions, thus has improved efficiency and productivity in the design and manufacturing process and developed a competitive advantage for Rolls-Royce. Since Rolls-Royce is an aircraft and ship engine manufacturer. Real-time in-flight decisions' complexity and critical nature are highly data-driven but not entirely automatised or standardised; therefore, data-aided human judgment remained necessary.

The concept of Big Data

 

According to Prydz (2014), big data brings opportunities for turning “digital trace' into real-time statistics' practical during strategic decision making at all levels. In summary, big data is data that is produced independently of any data collection effort such as surveys- it is often data that is available as a by-product of user-interaction with digital devices, such as mobile phone call records, social media posts (Twitter, Facebook, etc.) and online search records (for example, search statistics, such as available through Google Trends). This type of data is sometimes referred to as 'organic data' since they are not produced for statistical purposes and emerge independent of data collection efforts such as surveys, referred to as 'designed data'. However, such emerging data sources can be mined and analysed to monitor human and societal behaviour in near-real-time and potentially turned into statistics (Groves, 2011). Some scholars take big data to mean too large datasets for traditional data-processing systems, requiring new technologies (Provost & Fawcett, 2013).

 

It is argued that the big data revolution is more potent than a used analyst in the past since it allows managers to measure and manage development impacts more precisely than ever before, make better predictions and smarter calculated developmental planning decisions. Therefore, executives and senior managers can use any available big data to target more effective developmental interventions and do so in areas that have been dominated by guts and intuition (McAfee & Brynjolfsonn, 2012). It is believed that decision-makers in Namibia responsible for national and regional development planning and implementation have adequate and comprehensive primary and secondary data to make informed decisions. The literature revealed that, often, institutions have the data they need to tackle business problems and make informed decisions, but sometimes managers and decision-makers do not know how to utilise such data to make critical decisions (Barton & Court, 2013).

Big Data: emerging data sources to make near-real-time strategic decisions in the 21st century 

 

The wisdom statement says, "You cannot manage what you do not measure" (McAfee, 2012) . McAfee & Brynjolfsonn (2012, pg. 62) explain why the recent digital data explosion is vital to decision-making.  Data scientist roles have arisen to capitalise on the diagnostic opportunities of big data. However, hiring data scientists into enterprise units without leadership at the corporate level might be inadequate for an enterprise to harness the total value of big data. A recent survey of over 500 global executives shows that most corporates are still learning how to manage big data at the corporate level (Lee, Madrick, Wang, & Zhang, 2014). The survey also unpacks that corporate with a top executive accountable for their data management attain higher financial performance than their peers. Big data are usually not linked with the corporate's transactional data or database systems but usher creative opportunities in further fostering operations or developing new business strategies incumbent upon new profound data. Big data Chief Data Officers furnish the leadership to be flexible and manage the analysis of this new, various types of data and the execution of insights from these analyses (Lee, Madrick, Wang, & Zhang, 2014).

 

It is further argued that while the principles of DDDM are relevant to both the private and public sectors, it is a new phenomenon in the public sector that is lagging in using data to make strategic and tactical decisions (Peppers & Rogers, 2013). McAfee and Brynjolfsonn (2012) advise that using data during decision-making enables managers to decide based on evidence rather than intuitions. Therefore, this is a serious call for the public sector in Namibia and, specifically, the government ministries, the principal planners, and primary data users to embrace the DDDM approach during development planning and implementation. The institutional culture of using data-driven decisions enables the development practitioners at a high level of decision making to make smarter developmental decisions and better predictions at regional and national levels towards improving the welfare of the Namibian people.

 Methodology

 

Brecklin (2009) used a case study to investigate the organisational structure, assessment philosophy, and instructional cultures of one Wisconsin public school district to learn how the district deployed assessment data to inform reading instruction. The survey was situated within the context of the high stakes testing environment created by No Child Left Behind legislation. Data from plethoric sources informed the discourse, encapsulating documents, interviews, and classroom observations. Participants embraced three district administrators, three elementary building principals, three elementary reading specialists and seven elementary classroom teachers (Brecklin, 2009). A within and cross-case analysis was executed to determine the interrelationships between perceptions about the assessment and how this translated into action. Brecklin (2009) employed qualitative research, a canopy term for research strategies deployed to delineate and interpret diverse topics in an ordinary context. According to Brecklin (2009), qualitative researchers' tactic their rubric from an interpretivist's viewpoint and operate under the postulation that, as researchers, "they deal with plethoric, socially constructed pragmatism or 'qualities' that are multifarious and indivisible into discrete constructs.  This research differs and fills the gap from Brecklin (2009) in that it focuses on the public sector in Namibia and employs the use of questionnaires as data-gathering instruments, participants in this research were drawn from strategic leaders and managers of the public sector in Namibia.

 

 Study Setting

 

Ranchordias and Klop (2018) executed a data-driven regulation and governments in city cities; the research was conducted at the University of Groningen Faculty of Law. This discourse unravels from the Eurocentric perspectives the notion of data-driven legislation and governance in the environment of smart cities in Tokyo, Delhi, and Mexico City by delineating how these urban epicentres attach these technologies to gather and process data about citizens, traffic, urban planning, or waste creation. It delineates how several intelligent cities through the universe presently employ data science, big data, A.I., Internet of Things ('IoT'), and forecasting analytics to enhance the effectiveness of their services and decision-making. Additionally, the discourse analyses the legal ramifications of deploying these technologies to trigger or recognise local regulation and governance content. The rubric explores in specific three appropriate predicaments: the disconnect between conventional administrative law frame of reference and data-driven regulation and governance, the impact of the commercialisation of public services and citizen needs due to the escalating outsourcing of smart cities technologies to private corporates; and the restricted transparency and accountability that symbolises data-driven administrative processes. Salem (2017) also conducted social media and the internet of things towards data-driven policymaking in the Arab world and highlighted the potential limits and concerns. Incumbent upon a regional survey, the key findings on the deployment of social media data, IoT data, and their conjunction as a significant data source. It also unravels the public perspective and viewpoint on the potential role of this data in triggering policymaking (Salem, 2017). The findings fundamentally emphasise the public concerns on personal data use by states and enterprises, the restrictions facing data-driven policymaking and possible policy responses and actions to solve these concerns and limitations. This research fills the gap by dealing with data-driven decision making from the African perspectives in the context of the public sector in Namibia.

 

 Model

 

 Chow (2017) researched the risk-sensitive and data-driven decision-making using Markov decision processes (MDPs) model furnished a mathematical framework for modelling sequential decision-making where configuration evolution and cost/reward are incumbent on qualms and control actions of a decision. MDP models have been extensively adopted in plethoric domains such as automation, regulatory systems, finance, economics, and manufacturing. At the same time, optimisation theories of MDPs serve as the theoretical underpinnings to several dynamic programming and reinforcement learning algorithms in stochastic control predicaments. This research fills a gap in that it does not use a Markov Decision process as a model. However, it borrows from the conceptual framework above adapted from Marsh et al. (2006), showing the data-driven decision-making approach will guide the design of survey instruments and methodology of this study the independent variables of human capital, evidence-based decision making. Application of data-driven approach and challenges affecting government Institutions. The dependent variables are public sectors targeting all heads of department and management cadres.

 

Response   Rate for Head of Institutions



Source Author (2021)

The response rate was high from the survey conducted, in which 76.2% was achieved from category 1 and 4.8% from category 2. The histogram demonstrates the response rate. The mean for responses was 6.6 and standard deviation 23.5% the Lilliefors p>0.01.  The non-response rate was 19%   which is very low in terms of statistics. Some perceptions of the differences in response rate can be achieved by assessing trends in response rate over duration for recurrent surveys. The surveys for non-response rate measures the % of participants in which no members were successful questioned (Groves, Fowler, Mick, & Singer, 2009).  The importance of high response rates 76.2% concerns about the quality of survey research and 19% non-response are widespread. Consequently, it is not out of the blue that the question of what an acceptable response rate is frequently asked 50% response rate is adequate 60% is good, and 70% is outstanding (Stoop, 2010). There is no consented upon standard for a minimum acceptable rate. On the Web, the Survey response rate can be less than 31% and 25% on the administration of web questionnaires.

 

Descriptive Statistics for Demographic Variables for Head of Institutions

 

 

 



Source Author (2021)

 

24 % of the participants were female, while 76% of the respondents were male. Statistics demonstrate that it is a male-dominated sample. The findings of this research are like Temey (2014), who found industries as a male-dominated milieu. Male-female differential average matters. The industry variable can be taxonomic as male-dominated, female-dominated, or neutral. The classification rule reckons three groupings male-dominated, female-dominated, and neutral. The classification rule reckons the proportions of men and women in the labour force juxtaposed to men and women under consideration. If the percentage of women industry within the labour force extended to 1.25, it was reckoned as female-dominated if the same ratio was below 0.75, the industry was reckoned as male-dominated (Temey, 2014).

The findings of this research are also advocated by the finding of Chauhan (2016) on "Patriarchal benevolence" demonstrated by men in senior management positions in their substratum for increased women's representation and resources because interventions did not challenge their elite calibre at the lower level, and such a move did not skirmish with their interest. In the public sector, women's absence from senior positions and many occupations is also connected to the promotion policies of the state of Pakistan. The rules stipulate that promotion be based on seniority cum fitness. Even if quotas for women were increased to 50 per cent at the entry-level, given the present rules in the elite services with fast-track promotion, not many women have quotas, for example, fishing quotas in Namibia. That is, it would still take 20 years for a significant effect to be felt. Women entering the public sector through quotas or on merit in competitive examinations still would not reach senior positions until the minimum length of service is attained. This would result in the preservation of gendered corporation hierarchies and the status quo as far as women are concerned for some time (Chauhan, 2016).



Source Author (2021)

 

The age group of participants were between 40 to 49 years and 50 to 59 years of age. 41% of the participants were between 50 to 59 years, while 59% were between 50 to 59 years of age. The distribution of the sample indicates that they are comprised of mature participants. However, some respondents argued that the experience-related area might initially favour mature age public sector, but the advantage of having mature age participants has experienced inputs. In Accounting subject's maturity tends to go hand in hand with business experience, which is a distinct advantageMature-age participants, with more fabulous experiences, give the younger participants confidence in what is presented at work by articulating mature and experienced issues. The inclusion of mature participants reflects their increasing importance in the labour force, which can profoundly affect their families (United Nations , 1957).

 

 

 

 



Source Author (2021)

 

11.76% are undergraduate with a first degree, while 88.24% of the participants have post-graduate qualifications such as Masters and PhD qualifications. Effectiveness is the ability to generate a specific anticipated effect or result that can be evaluated. Efficiency is the extent to which operations are executed out economically. This custom encourages top Management to perceive employees as consumers of capital rather than as a long-term investment (Mathias, Jackson, & Valentine, 2014). Investment corporate resources would always go to other intellectual capital elements such as human capital, which was more crucial. The idea that more resources should go to other intellectual capital elements would possibly benefit the progression of human capital and relational capital in the short term. Human capital is probably diminishing if organizational members are not inspired and finally leave the corporate. Top Management has a crucial role in inspiring and encouraging a learning culture and catalyzing learning for improved performance (Pablos & Tennyson, 2015).  Professional Development seminars are crucial to recognizing managers with very weak management competencies for developing their professional competencies. Top Management should also develop employees with weak competencies and avoid being selfish, globetrotting and attending unions (Horton, Hondeghem, & Fanham, 2016).

Years of Experience with the Institution

 

 



Source Author (2021)

 

41.18% have 11 years and above working for the public sector, while 11.76% have 6 to 10 years working with the institution, and the remaining 47.06% have five years' experience with the institution.  The adage articulates that character cannot be developed in ease and quiet. Only through experience of work and hard work can the mind be strengthened, ambition inspired, and success attained character cannot be developed in ease and quiet. The statistics reveal that most of the participants have a few years' experiences working for the public sector as head of the institution, which could be due to high labour turnover. The sharp increase in unemployment and discouragement among youth is due to hanging by the thread position in the labour market. Research by Hofymer (2013) is like the findings of this research in which many young people, due to lack of experience and short histories with the corporates, would be the first to be made redundant. Youth lack work experience and short histories with the corporate who are the first to be retrenched. Youth who lack experience does not have the right signals of their productivity and cannot tap into the linkages of employed people. Public sectors are not willing to risk hiring young people with limited experience as management heads (Hofmeyr, 2013).

Most data suppliers

 

Descriptive Statistics

 

N

Minimum

Maximum

Mean

Std. Deviation

Do you get data from Namibia Statistics Agency (NSA)

61

1

2

1.05

.218

Do you get data from other government ministries/agencies/offices

61

1

2

1.23

.424

Do you get data from private sector

61

1

2

1.67

.473

Do you get data from international institutions (e.g., UN, WHO, ILO, WB, AU, etc.)

61

1

2

1.46

.502

Do you get data from Internal Information Systems for Monitoring & Evaluation

61

1

2

1.52

.504

Other data suppliers to your institution

61

1

2

1.87

.340

Other data reporting frequency

61

1

2

1.84

.373

Valid N (listwise)

61

 

 

 

 

Source Author (2021)

 

When Management was asked who your data suppliers are in descending preferences and use, they articulated that they get data from other suppliers with the highest mean score of 1.87. This is followed by other data reporting having a mean score of 1.84, followed by the private sector with a mean score of 1,67. Management cadres also get data from ICT with a mean score of 1.57, other international organisations, such as the U.N., WHO, ILO, also supply them with a mean score of 1.46. Ministries agencies and government operations also furnish management cadres with a mean score of 1.23, the least supply of data to management cadres was the Namibia Statistics Agency having a mean score of 1.05. Davenport and Dyche (2018) highlight that big companies are the suppliers of big data corporate because they have data-warehouses such as Google, e-bay, Linked In, Facebook, General Electric, UPS, Schneider National, MIPS UPS and others. UPS tracks data on 16.3 million packages per 24 hours for 8.8 million clients with a mean of 39.5 million tracking needs for 24 hours. These big data suppliers contain data on videos, images, weblogs, documents, and PDFs. The leading suppliers of big data are the internet, and 85% of data is created by cyber-space users between the ages of 6-24 years (Davenport, Barth, & Bean, MIT Sloan Management Review, 2012).

Big data at Caesar Entertainment delineates self-driving cars as big data applications. Netflix is employing and deploying big data for movies. Financial Institutions such as Wells Fargo, Bank of America, and Discover use big data to appreciate CRM. United Health care, such as corporate are chasing big data, Corporates such as EMC dispose of substantial storage remedies such as cloud computing, Other big data suppliers are 5 top property and Casualty Insurer which was propounded by military corporates.

As "big data" becomes increasingly integrated into many aspects of our lives, we hear more calls for revolutionary changes in how researchers work. To save time in understanding the behaviour of complex systems or predicting outcomes, some analysts say it should now be possible to let the data "tell the story” Rather than developing a hypothesis and going through painstaking steps to prove it. The success of companies such as Google Inc. and Facebook Inc., which have transformed the advertising and social media worlds by applying data mining and mathematics, has led many to believe that traditional methodologies based on models and theories may no longer be necessary. There are seral fields where massive amounts of data are available and collected: drug discovery and pharmaceutical research; genomics and species improvement; weather forecasting; the design of complex products like gas turbines; and speech recognition (Davenport & Dyche, 2018).In response to the inflow of big data, leading corporations have propounded a new breed of executive, the Chief Data Officer (CDO). The Experimenter CDO engages with external collaborators, such as suppliers and industry peers to explore new, anonymous markets and products based on prolific big data.

 



Source Davenport and Dyches (2018) Big data suppliers in big companies

 

 

 Relationships between Data Science, Big Data and Data-Driven Decision Making

 

Provost and Fawcett (2013) pointed out that "with vast amounts of data now available, companies in almost every industry are focused on exploiting data for competitive advantage. The volume and variety of data have far outstripped the capacity of manual analysis, and in some cases have exceeded the capacity of conventional databases" (p.51). The companies have realised they need to hire data scientists to guide and extract information and knowledge from data (closely related to the data mining concept) to improve decision-making. Scholars have a considerable debate to pin down data science precisely since it is intricately intertwined with other important concepts also of growing importance, such as big data and data-driven decision making (DDDM) (Brand, 2018). The consensus was reached that defining the boundaries of data science precisely is not of the utmost importance. However, it is critical to understand its relationships to other critical related concepts (e.g., big data and DDDM) in order to serve the business community effectively, government and public at large since successful data scientists who are drawn from many "traditional" fields of study must be able to view business problems from a data perspective (Provost and Fawcett, 2013).

55% of the management cadres stated that the institution contributes most to the Housing Sector, while 44% disagreed that the institution contributes most to the Housing sector. Extensive data management encapsulates storage, pre-processing, processing, security, governance, integration, housing, and quality considerations.  The desire to grant affordable housing in Namibia was a national concern that has been long-established on various grounds. However, bidding wars for the land is one key determinant impacting the capability to provide affordable housing in towns, especially in Windhoek. This is attributed to the insufficiency of land suitable for development. A suitable quantity and quality of housing are crucial for economic welfare, prosperity, social cohesion and the comprehension of sustainable environmental goals and objectives as enunciated in the National Development goals. Vision 2030 purpose, in line with the National Development Goals (NDP 4) of Namibia, places much emphasis on furnishing access to sufficient shelter for low- to ultra-low-income households and ensuring that land is secured and enhanced address the issue of affordable housing in Namibia. The state of Namibia initiated various policies and operational programmes such as the Build-Together Programme (BTP), the National Housing Enterprise (NHE), Shack Dwellers Federation of Namibia (SDFN) and some other Central Government Initiatives to improve access to housing, the interpositions to furnish affordable housing in Windhoek has not been attained. It should be noted that Namibia pollution of the environment is less than that of China because of the few people and less industrialisation, which pollutes the air.  While GHG emissions and GDP are mounting in tandem, some Chinese cities may also be grasping a turning point at which ecosystem degradation commences to degenerate while income proceeds to rise.

 

The essence of the food bank in food security in Namibia is incessantly employed by farmers, exclusively those living near. It is thought of as a necessary resource for food storage after harvest, enhanced seeds for planting, and human capital knowledge and skills (Watuleke 2015). Farmers applaud the food bank's role in enhancing them to grow local crops that are drought resistant. Others understand the food bank's role in networking with them. The Hunger Project village bank to attain loans to finance their projects (Riches 2014). However, it was discovered that low harvests resulting from droughts and inferior farming approaches, etc., actively affected food storage in the food bank and subsequently affected food security. Many agronomists in other constituencies and the party of Namibia did not preserve their food with the food bank because of distance. They cannot manage to pay for the transport costs, albeit their deficiency of specific household storage amenities (Hanseen and Hanseen 2015).

The participants were asked how data-driven decision-making was applied in the institution to manage public resources during development planning to achieve national and regional development plans in tandem with V2030, HPP, NDPs, and SDGs providing the necessary steps followed until data-driven decisions are taken. Research conducted by Brim (1962) unravels the fourth step in DDM is evaluations of Options through generated solutions. 4.9% of the participants stated that data is also used during development projects' monitoring and evaluation process. 3.3.% highlighted that decision making and monitoring of such projects. 1.6% monitor and evaluate projects while 3.3% review performance of units and individuals. 1.6 % stated we use the insights by the analysis to drive change, present and distribute insights that data are presented to the right people at the right time in a meaningful way. Those insights gained from the data are deployed to inform decision making and ultimately improve performance.1.6 per cent of the participants stressed that they apply regional Balancing to ensure that each region benefits from land acquisition. 3.3 % also highlighted that Line Ministries send our requests and proposals to the cabinet to pass a resolution. The fourth step of DDM was identified by 9.8% of participants, showing that 90.2 % of the management cadres were not conversant with the DDM fourth stage.

The research findings reveal that 55% (8.3% strongly agree and 46.7% agree) of the management cadres agree that metadata, data information, is made available to the institution through the broadest possible dissemination, such as the internet.  Unfortunately, 40.2 % disagree that metadata about data is made available to the institution through the broadest possible dissemination, such as the internet, while 6.7% were not sure if metadata is made available.  Metadata is critical since it provides a better understanding of data that advances its usability among data users. Metadata's details on the who, how, when, where that includes coverage and limitations assist data users to determine the usefulness of such data during planning and decision-making processes. 

 

Metadata which is information about data (such as concepts, definitions, scope and used methodology), is made available to the institution through the broadest possible dissemination, such as the internet.

 

Frequency

Per cent

Valid Percent

Cumulative Percent

Valid

Strongly Agree

5

8.2

8.3

8.3

Agree

28

45.9

46.7

55.0

Disagree

21

34.4

35.0

90.0

Strongly Disagree

2

3.3

3.3

93.3

Not sure

4

6.6

6.7

100.0

Total

60

98.4

100.0

 

Missing

System

1

1.6

 

 

Total

61

100.0

 

 

Source Author (2021)

 

The term metadata is a contestable word. Metadata is machine-understandable information for the Web. Metadata at COIN is understandable information for context mediation (Lee, 2017). Not only are records from front-page news, however, so is metadata. Reconsider these random examples all emanating to the gathering of bulk metadata from a telephone conversation. It is the pragmatic keeping of records, namely metadata. The term metadata schema shows specific requirements of the society that progress them, and these should be recurrent because they address diverse needs propelling the need to develop the specific sets. Data must be first produced from the pragmatic world, then changed to electrical signals to be recorded in a machine. This process is called data acquisition. Recognising data means furnishing useful metadata about its provenance, intended use, recording place and motivation. Data profiling refers to producing available metadata to support evaluation against quality settings previously grounded and to contribute towards "well-known data", clearing up the structure, content, and relationships among the data (Cabrerar, 2018)

The role of the government is essential in improving regional development, planning and coordination. Every planning for enterprise is affected by the business cycle, and the macro-economic effects impact regional development—the rate of interest rates, the exchange rate and government economic policies. The need to appreciate economic policies making is not restricted to state policymakers. In other words, regional councillors are fooling themselves when they claim issues such as government economic policy have no relevance to their decision making; everything is relevant to the strategic planning, for example:

 

Issue

Government Action

Growth of GNP

Stimulate innovation

Unemployment

Reduce taxes

Inflation

Increase taxes

The budget balance

Increase taxes

The role of markets

Reduce regulation

The trade balance

Stimulate exports

The exchange rate

Sell currency reserves

Pollution

Tax polluting companies

Fat bodies

Introduce sugar tax on products

High government expenditure

Control government expenditure

Business investment

Improve confidence

Source Napoli (2018)

Practise data-driven decision making within Institution

 

 



Source Author (2021)

On the practice of data-driven decision making within the institution, most participants agree that managers are responsible for development planning and policy design using a data-driven approach to make better and wiser decisions rather than using intuition and guts. The findings of this research differ from Faith (2017), who articulates that some managers may scoff at the notion of making decisions based on sentiments or intuition they construe the trader's role as one who persists calm and collected, judiciously selecting the right course while those around them are lobbed about their sentiments. If you are one of the managers who does not have efficacy, that gut has any place. Managing from your intuition is a way of tapping into the extra supremacy of the right hemisphere of the Cognito. Managing from your intuition is a way of tapping into your extreme power of the right hemisphere of the brain. Managing from your guts is competent, efficient, proficient, and efficacious (Faith, 2017).

 

Most managers also agree that using big data as evidence during decision-making has excellent potential to contribute to the institution's success significantly. The standard deviation is 1.1, and the Kurtosis -2. The statistics show that spreading with a tall, narrow peak has positive Kurtosis, and a low, flat peak is characteristic of negative Kurtosis. Liebowitz (2018) research shows that big data is big news; some signal it as the new oil. So, in the universe where computer-based applications facilitate technologists to seize, curate, manage and process unimaginably enormous amounts of complex data, is there any place for human intuition. The big data recommend not the examination of petabytes of data which permits us to articulate correlation is adequate without the need for causal models let alone human judgement and the big data future promises simulations of the brain and nervous system (Liebowitz, 2017).

 

Most managers also agree that the highest-paid person in the institution makes the most critical strategic decisions for development planning and implementation, symbolising this is a mode of 2 and a standard deviation of 1.3. The Kurtosis is negative two, with a standard deviation of 1.3 and a mode of 2. Figures show that distribution with a tall, narrow peak has positive Kurtosis, and a low, flat peak is characteristic of negative Kurtosis. Strategic decisions are vital for five key reasons: They are large-scale, risky, and hard to reverse; they are a bridge between deliberate and emerging strategies; they can be a crucial source of corporate learning. Strategic decisions are the bridge between deliberate and emergent strategies. They can be a crucial source of corporate learning, which play a pivotal role in the progression of managers (Papadator & Barwise, 2018). While it is an adage that you have to spend money to make money, rationalisation can attract someone down the dark path. In sustainable development goals, it is articulated that a person with talent and dexterity could recruit such a person (Sheehan, 2018). Top management disbursements are a severe challenge in the universal pecuniary world, with a plethora of investors, shareholders, and the public becoming vociferous about the levels of payment of top Management. Predominantly in the spotlight are corporates that disclose poor performance but whose CEO still receive huge disbursements and discharged CEOs who received large severance packages. The critical finding by Sheehama (2018) was a positive correlation between CEO disbursements and the financial accomplishment of Namibia companies listed on the stock exchange. The significant recommendations were developing pay-performance policies that promote the relationship between top management remuneration and the financial performance of firms. The results on the reverse pay-performance relationship suggest that paying more incentive-based pay and less fixed pay is associated with a higher level of corporate performance. Thus, it recommended paying more on incentive-based pay and less on fixed pay. We anticipate and recommend that corporates   that were born digital to attain things that business executives could only dream of a generation ago. Pragmatically the use of big data in public service has the latent to digital transform conventional businesses as well. It may offer them even greater opportunities for competitive advantage (online businesses have always known that they were competing on how well they fathom their data),

 

 

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Professor David Mpunwa